SENIOR IT CONSULTANT, STRATOS SYSTEMS COMPUTERS

August 1997 - October 2007

Working closely with the Owner of Stratos Systems for a little over a decade, I started with computer assembly and ended up being their most trusted and versatile employee. In 2007 Stratos Systems was purchased by ClickAway Computers.

​

- Troubleshooting and overseeing new computer assembly
- In House and onsite PC repair and installation
- Software data recovery, transfer, and integration
- Virus, Malware, and Adware removal
- Windows peer to peer and Server based networking
- Internet installation and wireless network configuration
- Ethernet cabling

SANTA CRUZ STORE MANAGER, CLICKAWAY COMPUTERS

October 2007 - July 2014

I began my employment with ClickAway Computers as one of their most experienced PC Technicians helping in the transition from Stratos Systems Computers. I was eventually promoted from Assistant Manager to the Santa Cruz Store Manager in 2010. Over the following 4 years we became the 2nd most profitable store in the company expanding our customer base with honest service at a fair price.

- Technician hiring, training, and support
- Store sales strategy development including new products and services
- Product purchasing and inventory management
- Customer service and employee conflict resolution
- Employee payroll and scheduling

SENIOR IT CONSULTANT, CASPIAN IT GROUP